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However, a smaller version of the chat icon does appear for mobile users, and they can still conduct a live chat through their preferred device. Interestingly enough, you can also integrate your social media buttons directly within your chat window. The platform is also simple to set up and easy to customize. The live chat interface is also integrated with a Helpdesk platform, letting you and your agents address customer concerns outside of the chat box.
Showcasing popular posts can definitely help, because these are the posts, visitors are already loving. The platform is also highly customizable, so you can adjust it to fit your exact live chat needs. For users in the eCommerce or healthcare fields, having added security and compliance features is a definite plus.
This platform is not exactly a newcomer to the live chat world. The Pros One of the biggest advantages of Olark is the fact that all of the live chat transcripts on the platform are searchable.
Even the third party integrations far surpass what other companies are charging for. Best known as a helpdesk software, Kayako is used by thousands of companies around the world. The themes themselves are not mobile-responsive. With PureChat, you can also save and store live chat transcripts to identify your top performers as well as discuss new opportunities for lead engagement. That said, each of the live chat solutions profiled here offers a free trial or the ability to request a demo.
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